Refund policy

Last Updated: July 31, 2026

At Luvina Sky, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help with a simple and transparent return process.

Please read the following policy before requesting a return.

Return Eligibility

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unworn, unused, and unwashed.
  • Include all original tags and packaging.
  • Be free from stains, perfume, makeup, pet hair, or any signs of wear.
  • Be in its original, resalable condition.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Final Sale items
  • Clearance products
  • Gift Cards
  • Personalized or custom-made items
  • Bodysuits
  • Swimwear
  • Lingerie
  • Earrings and certain accessories
  • Items that have been washed, altered, or damaged after delivery

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your package.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Our Customer Care team will review your request and provide a suitable solution as quickly as possible.

How to Request a Return

To begin a return, please contact our Customer Care team at:

Email:
hello@luvinasky.com

Please include:

  • Your order number
  • Your full name
  • Reason for the return
  • Photos (if applicable)

Once your request is approved, we'll provide detailed return instructions.

Please do not send any items back without prior return authorization.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A damaged or defective item
  • An incorrect item shipped by us
  • A verified fulfillment error

For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Refunds

After your returned package has been received and inspected, we'll notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Original shipping charges are non-refundable unless the return resulted from our error.
  • Depending on your payment provider, refunds typically appear within 5–10 business days after processing.

Order Cancellation

Orders are processed quickly to ensure timely shipment.

If you need to cancel or modify your order, please contact us as soon as possible.

Once an order has entered processing or has already been shipped, we may be unable to cancel or make changes.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different size, color, or style, please return the eligible item (once approved) and place a new order.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us.

Luvina Sky

📧 Email:
hello@luvinasky.com

📍 Business Address (Not a Return Address):
1229 Arbor Ave
Dayton, OH 45420
United States

Important Notice:
The address listed above is provided for business correspondence only and is not our return address or return processing facility. Please do not send returned merchandise to this address. Contact our Customer Care team first to receive return authorization and the correct return instructions.

Thank you for choosing Luvina Sky. We appreciate your trust and are committed to providing beautiful fashion, reliable service, and a worry-free shopping experience.