Shipping policy

Last Updated: July 31, 2026

At Luvina Sky, we're committed to delivering your order safely, efficiently, and with exceptional care. Please review our shipping policy before placing your order.

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Order Processing

• Orders are processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays).
• Orders placed after business hours, on weekends, or during holidays will begin processing on the next business day.
• Once your order has been shipped, you'll receive a shipping confirmation email with tracking information.

Please note that processing time does not include shipping time.

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Shipping Rates

We currently ship to addresses within the United States.

Shipping charges are automatically calculated at checkout based on your order total and selected shipping method.

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Shipping Destinations

We currently deliver within the United States only.

At this time, we do not ship to:

• APO/FPO/DPO military addresses
• P.O. Boxes
• U.S. Territories
• International destinations

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Order Tracking

After your order has been shipped, you'll receive an email containing your tracking number.

Please allow 24–48 hours for tracking information to become available after shipment.

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Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Carrier service disruptions
• Peak holiday seasons
• Natural disasters
• Other unforeseen transportation delays

We appreciate your patience and understanding should any unexpected delays occur.

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Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Luvina Sky is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We'll do our best to update your information before your order is shipped.

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Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our Customer Care team promptly.

Please include:

• Your order number
• Photos of the package or damaged item (if applicable)
• A brief description of the issue

We'll work closely with the shipping carrier to help resolve the matter as quickly as possible.

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Contact Us

If you have any questions regarding shipping or your order, please contact us.

Luvina Sky

📧 Email:
hello@luvinasky.com

📍 Business Address (Not a Return Address):
1229 Arbor Ave
Dayton, OH 45420
United States

Important Notice:
The address above is provided for business correspondence only and is not our return address or return processing facility. Please do not send returned merchandise to this address. If you need to return an item, please contact our Customer Care team first to receive return authorization and the correct return instructions.

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Thank you for choosing Luvina Sky. We're dedicated to providing dependable shipping, quality service, and an exceptional shopping experience from checkout to delivery.